Software Engineer
Temlio Telecommunications • Remote, Lagos, Nigeria
Dec 2024 – Present
- • Engineered a centralized messaging system unifying phone, email, SMS, and social media into one inbox, reducing platform context-switching by 100%
- • Developed a ticketing module with status tracking, reminders, and assignment logic that decreased unaddressed customer tickets by 95%
- • Built real-time analytics dashboards giving SMEs visibility into key business metrics, driving 50% more data-informed decisions
- • Architectured call management features including recording, routing, and automated attendants, improving customer call handling efficiency by 40%
- • Designed mobile and cloud-first infrastructure for data persistence and secure access, plus role-based permissions and customizable templates to support SME branding and governance